Hasthkala Creations: Returns, Exchange, Cancellation & Refund Policy

Effective Date: 10^th Jul’2026

At Hasthkala Creations, every product is thoughtfully handcrafted by skilled Indian artisans. Since each piece is individually made, slight variations in colour, texture, finish, grain, size or pattern are a natural characteristic of handmade craftsmanship and should not be considered defects.

We strive to ensure that every order reaches you safely and that you enjoy your purchase. Please read our policy carefully before placing an order.

1.    Order Cancellation

Before Dispatch

Orders may be cancelled without any cancellation charges if the request is received before the order has been dispatched.

To request a cancellation, please contact us immediately with your Order Number.

Once the cancellation is approved, the refund will be processed to the original payment method.

2.    After Dispatch

Once an order has been shipped, it cannot be cancelled.

Customers may refer to the Return Policy below, if applicable.

3.    Returns

We accept returns only under the following circumstances:

·       Product received is damaged during transit.

·       Wrong product was delivered.

·       Product has a manufacturing defect.

·       Incorrect quantity received.

Return requests must be raised within 48 hours of delivery.

Customers must email us with:

·       Order Number

·       Description of the issue

·       Clear photographs of the product

·       Photographs of the shipping package

·       An unboxing video (recommended for damaged shipments)

Our Quality Team will review the request and respond within 2–3 business days.

4.    Items Not Eligible for Return

Returns will not be accepted for:

·       Change of mind

·       Personal preference

·       Minor variations in colour, texture, grain or finish due to handmade craftsmanship

·       Products damaged due to misuse or improper handling

·       Products without original packaging

·       Products used after delivery

·       Products damaged after delivery

·       Custom-made or personalised products

·       Made-to-order products unless received damaged or defective

·       Gift cards

5.    Exchange Policy

Eligible products may be exchanged only if:

·       A wrong product has been delivered.

·       The product has a manufacturing defect.

·       The item was damaged during transit.

Exchanges are subject to stock availability.

If the same product is unavailable, customers may choose:

·       Another product of equal value

·       Store Credit

·       Refund (where applicable)

6.    Damaged Products

If your package arrives visibly damaged:

·       Take photographs before opening.

·       Record an unboxing video whenever possible.

·       Notify us within 48 hours of delivery.

Failure to report damage within the specified period may affect eligibility for replacement or refund.

7.    Refund Policy

Refunds will be initiated only after:

·       The returned product has been received by us, and

·       Our Quality Inspection confirms the reported issue.

Approved refunds will be processed to the original payment method.

Processing time:

·       Refund initiation: 5–7 business days

·       Bank/card processing: 5–10 business days (depending on the payment provider)

Shipping charges are non-refundable unless the return is due to our error.

8.    Return Shipping

If the return is approved because of:

·       Wrong product

·       Manufacturing defect

·       Transit damage

Hasthkala Creations will bear the return shipping cost.

For all other non-approved returns, if accepted as an exception, the customer will bear the shipping charges.

9.    Handmade Product Disclaimer

Every Hasthkala Creations product is handcrafted by skilled artisans.

As a result, slight differences in:

·       Colour

·       Wood grain

·       Fabric weave

·       Stone patterns

·       Hand-painted details

·       Texture

·       Measurements (within reasonable tolerance)

are natural characteristics of handmade products and enhance their uniqueness. These variations are not considered defects.

10.           International Orders

For international shipments:

·       Import duties

·       Customs charges

·       Local taxes

·       Clearance fees

are the responsibility of the customer unless otherwise stated.

Returns from international customers may not be accepted unless the product is defective, damaged, or incorrectly shipped.

11.           Non-Delivery Due to Incorrect Address

Customers are responsible for providing complete and accurate shipping details.

If an order is returned due to:

·       Incorrect address

·       Failed delivery attempts

·       Customer unavailable

additional shipping charges may apply for re-dispatch.

12.       Contact Us

For all return, exchange, cancellation or refund requests, please contact:

Hasthkala Creations

📧 Email: support@hasthkalacreations.com

📞 Phone / WhatsApp: +917022440322

🌐 Website: https://hasthkalacreations.com/

Please include your Order Number in all communications to help us assist you promptly.

Our Promise

At Hasthkala Creations, every purchase supports talented Indian artisans and helps preserve traditional craftsmanship. We are committed to ensuring a fair, transparent and customer-friendly shopping experience while respecting the unique nature of handmade products.